Amazon is required to pay out $1.5 billion to affected customers as part of its FTC settlement — and you have less than a week left to claim your share.
The Federal Trade Commission sued Amazon in 2023, accusing the company of enrolling customers in Amazon Prime without their knowledge or consent and making it difficult for them to cancel.
Amazon settled with the FTC last year, agreeing to pay out a large sum to customers and a $1 billion civil penalty, for a total of $2.5 billion.
The settlement followed a Business Insider investigation that revealed Amazon Prime's sign-up tactics could be misleading.
Amazon issued automatic refunds to some eligible customers between November and December 2025. Additional eligible customers have until July 27, 2026, to request a refund.
Here's what you need to know about getting the payout.
How much is the Amazon Prime settlement payment?
Affected customers can receive a refund for Amazon Prime subscription fees, up to $51.
Who is eligible to file a compensation claim from Amazon Prime?
You are eligible to file a claim for the Amazon Prime lawsuit payout if you did not already receive an automatic refund and meet the following criteria:
- You signed up for Amazon Prime in the US.
- You unintentionally enrolled in Prime through one of the sign-up processes challenged by the FTC between June 23, 2019, and June 23, 2025 (Amazon will use its records to determine whether you enrolled through an eligible process, referred to as a "challenged enrollment flow"); or you tried and failed to cancel through the online cancellation process during the same time period.
- You used fewer than 10 Prime benefits, such as shopping, delivery, and streaming, during a one-year period of having Prime.
How do I claim the refund from Amazon Prime?
You can file a claim by visiting the official website and clicking "File Claim."
If you received a mailed or emailed notice from Amazon, you should provide the Claim ID and PIN that you were assigned.
If you did not receive a notice but believe you are eligible for a refund, you can still submit a claim by providing your personal details and explaining how you believe you are eligible: either if you unintentionally enrolled in Prime or unsuccessfully tried to cancel during the relevant time period. Amazon says it will use its records to confirm if you meet the eligibility criteria.
How and when will I be paid?
Amazon has 30 days to review claims after they are received. All payments are to be issued by September 2026.
Payments will be made by PayPal, Venmo, or mailed checks, depending on the customer's preference given when submitting the claim.
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Kelsey is a senior reporter for Business Insider, where she covers business and tech news as well as stories about travel, luxury, and consulting.Her feature story "Disaster at 18,200 feet" received awards from the New York Press Club and the North American Travel Journalists Association, as well as honorable mention from the Society of American Travel Writers. It was also included on Longreads' and Pocket's best of 2022 lists. She has also received an American Journalism Online Award for her coverage on missing and murdered Indigenous people in Wyoming.She's appeared on CBS, NPR, NBC, and other outlets to discuss her work. She previously worked on the world news desk at the BBC in London and received a master's in journalism from Northwestern University.She can be reached by email at [email protected] or via the encrypted-messaging app Signal @kelseyv.21.Popular storiesDisaster on Denali: Inside a 1,000-foot fall on America's highest peakThrifting is more popular than ever. It's also never been worse.Rolex wouldn't service the vintage watch my mom inherited. Watchmakers say it happens all the time.A tiny, invasive bug and the climate crisis are changing how guitars are made, and shifting the course of music historyThe tourism free-for-all is overGovernment-run boarding schools were founded to 'civilize' Native Americans. Hundreds of dead children remain buried in the schoolyard graves.Meet the Texas minister who helps fly dozens of women to New Mexico every month to get abortionsPeople are flocking to Colorado for the great outdoors, but the air pollution is so bad, it's forcing many to stay insideInside Kabul: An aid worker reveals the devastating chaos that erupted during the US exit from Afghanistan
